Welcome to the Excellence Patches Shipping Policy! This document outlines our commitment to providing a seamless shipping experience for our valued customers. If you have any questions, our dedicated team is here to assist you at any time.

Swift Shipping: We take pride in delivering your items within 8 to 14 business days from order confirmation and receipt of payment. Rest assured, our shipping process operates every day, except on public holidays.

Transparent Shipping Costs: During the initial price quote, we carefully estimate shipping costs based on factors like item weight, dimensions, and destination. The shipping fee will be included in your purchase, and we ensure it represents the final cost.

Address Modifications: Need to change your delivery address? We can easily accommodate address adjustments before dispatch. Reach out to us via email, but please note that we are unable to modify delivery addresses once the order is dispatched.

Order Tracking: As soon as your order is dispatched, we'll send you a confirmation email containing tracking information. Easily track your package's journey directly on the carrier's website.

Timely Deliveries: In the rare event of a delayed delivery, we first recommend reviewing the provided tracking information and contacting the carrier directly. Should you require further assistance, don't hesitate to reach out to our team.

Handling Damaged Parcels: Your satisfaction is our priority, and we strive to ensure your order reaches you in pristine condition. In the unfortunate event of a damaged parcel, kindly contact us via email. Providing photos of the outer packaging will aid our subsequent investigation.

Returns and Refunds: For detailed information on our return and refund processes, we encourage you to review our dedicated policy.